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Shipping policy

SHIPPING INFO

Parcels are shipped with UPS or DHL and pallets with DB Schenker

Approximate delivery times:
All orders are ready to ship within 48 business hours after payment is received.
EU (UPS/DHL): 3-6 working days
EU (DB Schenker): 6-10 working days
Outside EU: 5-14 working days

Note: The above time estimates are subject to change due to unexpected events.

We send all our products as trackable packages. We kindly ask you to verify the content upon delivery. If a package or its contents are damaged upon arrival, report it to the carrier immediately and fill damage control.

CUSTOMS AND SALES TAX/VAT TO THE UK

Depending on the value of the goods being shipped:

  • At or below £135: The shipper is responsible for collecting  UK VAT for these shipments. Therefore, VAT amount is collected at the point of sale and transferred to HMRC by the seller. This means that all fees are paid righ aways when placing an order.
  • Above £135: For these shipments HMRC regulations states that tax/customs duties applies at the UK border. Therefore, at the point of sale you will only pay the net value od the order and the carrier will contact you to collect the fees (VAT amount and duty) on behalf of HM Revenue & Customs before delivery. This might delay the delivery.
    Please be advised that it is your responsibility, as an importer to pay tax and duties.
    DETALE CPH  is not responsible for these or for any fees charged by Customs or the carrier.

CUSTOMS AND SALES TAX/VAT OUTSIDE EU

For orders outside EU you may have to pay TAX and duties in the country of destination. The carrier will contact you in case of any extra charges. This might delay the delivery.
Please be advised that it is your responsibility as an importer to pay for these fees.
DETALE CPH  is not responsible for these or for any fees charged by Customs or the carrier.

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