Shipping policy

SHIPPING INFO

Parcels are shipped with UPS or DHL and pallets with DB Schenker

Approximate delivery times:
All orders are ready to ship within 48 business hours after payment is received.
EU (UPS/DHL): 3-6 working days
EU (DB Schenker): 6-10 working days
Outside EU: 5-14 working days

Note: The above time estimates are subject to change due to unexpected events.

We send all our products as trackable packages. We kindly ask you to verify the content upon delivery. If a package or its contents are damaged upon arrival, report it to the carrier immediately and fill damage control.

CUSTOMS AND SALES TAX/VAT TO THE UK

In the case of shipments of goods with a value in excess of £135, HM Revenue & Customs regulations states that tax/customs duties applies at the UK border and is borne by the UK buyer. The UK buyer will in principle be regarded as the importer. The carrier will contact you to collect the fees on behalf of HM Revenue & Customs. This might delay the delivery.
Please be advised that it is your responsibility, as an importer to pay tax and duties.
DETALE CPH  is not responsible for these or for any fees charged by Customs or the carrier.

If order value is below £135 then all fees are paid right away when placing an order.

CUSTOMS AND SALES TAX/VAT OUTSIDE EU

For orders outside UE you may have to pay TAX and duties in the country of destination. The carrier will contact you in case of any extra charges. This might delay the delivery.
Please be advised that it is your responsibility as an importer to pay for these fees.
DETALE CPH  is not responsible for these or for any fees charged by Customs or the carrier.